Manage my Service: important update
Last week, we issued a provider update with key updates about Manage my Service, which will be our new digital platform for care services and providers. As a reminder:
- Manage my Service is now planned for launch later this year.
To ensure the platform is stable, secure and ready to use from day one, we have taken the decision to delay the launch to allow time for final testing and checks. Until the new launch date, please continue to use the Digital portal and electronic forms (eForms) as normal, using your existing login details.
- Q&A videos are now available.
We have launched a series of Q&A videos to answer key questions about Manage my Service, such as "What is changing?" and "What are the benefits?". You can watch the full series on our website.
- Join our Manage my Service webinar.
We are hosting an online session for Adults care services on Monday, 20 July from 10:00-11:00. This will explain what is changing, how to prepare and what training and support will be available. There will also be a live Q&A section.
The webinar will be recorded and shared for anyone who cannot attend.
Find more information about Manage my Service on our website.
What do we mean by unrestricted visiting?
Meaningful relationships are central to people’s wellbeing, quality of life and human rights. In line with the Health and Social Care Standards and Anne’s Law, there should generally be no restrictions on routine visiting in care homes.
Unrestricted visiting means that people can spend time with those who are important to them in ways that fit with their lives and routines. This can include support with day-to-day care, sharing activities and simply spending time together.
Changes to Transmission Based Precautions (TBPs) guidance
We want to inform you of planned updates to the Transmission Based Precautions (TBPs) guidance within the National Infection Prevention and Control Manual (NIPCM), which will come into effect on 3 August 2026.
TBPs remains an essential component of infection prevention and control, helping to protect social care workers, residents/people supported, visitors and the wider healthcare environment from the transmission of infection.
The updated guidance introduces changes to both the terminology used to describe transmission routes and the approach to selecting masks (either Fluid Resistant Surgical Masks or Respiratory Protective Equipment) when caring for individuals with suspected or confirmed respiratory infection.
New improved website
We are continuing to update and improve our refreshed website careinspectorate.scot
The improvements deliver clearer information, faster access to key resources and a modernised user experience. We look forward to your feedback as we continue to enhance our digital presence. If there are any resources or information you can’t find on the new website please email This email address is being protected from spambots. You need JavaScript enabled to view it.
Latest news from other organisations
Disclosure Scotland five-year PVG scheme
The five-year PVG scheme began on 1 April 2026. Anyone who applies for PVG from that date is automatically entered into the five-year PVG scheme. Existing PVG members will move from lifetime membership to the five-year membership in phases. This work will take place over time and will be done by Disclosure Scotland contacting the scheme member directly at some point in the future.
Disclosure Scotland have identified that they do not hold an email address on their systems for some existing PVG scheme members. Disclosure Scotland need this information to be able to contact you, including when you will be invited to move to the five-year PVG scheme.
If you have not previously provided an email address to Disclosure Scotland or your online account omits this information, please contact Disclosure Scotland as soon as possible with your current email address. You can do this by emailing This email address is being protected from spambots. You need JavaScript enabled to view it., or calling their helpline on 0300 0200 040. They are open Monday to Wednesday, 9am to 4pm and Friday, 9am to 3:30pm. When contacting them via email, you should provide your full name, date of birth, PVG scheme membership number, and mother’s family name.
You should also contact Disclosure Scotland if your name or postal address has changed since you joined the PVG scheme. You should provide Disclosure Scotland with documentary evidence of your name or address change, if applicable.
If you are no longer operating in a regulated role that requires Scheme membership you should make contact with Disclosure to have yourself removed from the Scheme.
Read the full article here.
Join the Conversation: Global Intergenerational Congress
Communities, workplaces, and organisations are strongest when people of all ages feel connected, valued, and heard. That’s why Generations Working Together’s Global Intergenerational Congress is an essential event for anyone passionate about building inclusive, age-friendly societies. This international gathering brings together practitioners, policymakers, researchers and community leaders from across the world who share a commitment to strengthening relationships between generations. Find out more and book your place.
Still Reading project at Queen's University Belfast
Still Reading is a collaborative project that explores how shared reading can support people living with dementia.
The project is based on the idea that reading literature together can stimulate conversation, encourage social connection and create meaningful shared experiences. Participants have highlighted the value of the groups in supporting confidence, enjoyment, wellbeing and engagement with others.
As part of the project, the group has developed a free resource pack containing practical guidance, lessons learned and recommendations for organisations interested in developing shared reading opportunities for people living with dementia.
Further information about the project is available here.
We now publish our provider updates every three weeks and focus our content on Care Inspectorate news and activity. We encourage services to follow us on social media, regularly check our website and the websites of other relevant organisations, to keep up to date with the latest news and guidance.
You are receiving this newsletter as we have an obligation to share relevant information and guidance with you as a registered service with the Care Inspectorate.
Find out more about our work at www.careinspectorate.scot
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