Manage my Service
Last week, we issued a provider update signposting our onboarding resources for Manage my Service, our new digital platform for care services and providers.
Training and support
- written FAQs: answers to the most common questions about the new platform
- video explainers: short, Q&A-style videos covering key topics such as "What is Manage my Service?" and "What are the benefits?"
- how-to guides: short videos and step-by-step guides on logging in, updating staff details, submitting notifications, reviewing complaints, and more
We will continue to add new resources to the web page before and after launch.
We recently hosted an online webinar on Manage my Service for Adults services. The session introduced key features, showed what the platform will look like, and answered your questions.
New practice note for people leaving care homes undetected and unmonitored
We have received an increasing number of notifications about people living in care homes having left the building undetected and unbeknown to staff. This has sadly led to fatalities for some people experiencing care and the potential risk of serious injury for others.
Common themes from incidents include:
- regular checks not being carried out throughout each day and night on people and their whereabouts
- door sensors not working
- lack of checks that sensors are working
- people including staff turning off door sensors and not reconnecting them
- alarms not being heard by staff.
People who live in care homes should be able to move around freely and have access to outside space that is safe and suitable for their needs. However, appropriate procedures must be in place to ensure staff know where people are, particularly when they leave the building. Procedures must ensure regular checks are taking place.
The new guidance will help services make proper provision for the health, welfare and safety of people experiencing care in accordance with regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011.
This guidance supports Health and Social Care Standards 5.19: My environment is secure and safe; and 5.11: I can independently access the parts of the premises I use and the environment has been designed to promote this.
Review of our digital social care self-evaluation toolkit
Last year, we shared our digital social care self-evaluation toolkit.
Many services told us they were interested in using it to support reflection and improvement. As technology and AI become more visible in care, understanding how tools like this support improvement is increasingly important.
We would like to understand what has happened since the toolkit was shared, including:
- whether you have used it
- how helpful it has been
- what would make it easier to use.
We have created a short survey that should take one minute to complete. Your feedback will help us understand what is working well and where we can improve the support we offer.
Webinar: See me, not just Prader-Willi Syndrome
The Health and Social Care Improvement Team is hosting a webinar with Prader-Willi Syndrome Association UK. The webinar will provide essential information for professionals working with people with Prader-Willi Syndrome (PWS) across the lifespan, from children’s services to adult services.
The webinar will include:
- key medical risk factors
- communication
- food security and dietary management
- Scottish legislation and restrictions.
The intended learning outcomes are:
- recall key risk factors for people living with PWS
- recognise the strengths and challenges of people living with PWS.
The webinar will be relevant to anyone who may work with or act on behalf of a person with PWS. The information shared will promote better understanding of this complex condition and how to advocate for the appropriate supports.
Date: Tuesday 1 September 2026
Time: 14:00 - 15:30
The webinar will be recorded and made available afterwards. We hope that you can join us.
Webinar: Introduction to the Practical Dementia Resource
The Care Inspectorate is inviting anyone working in the care sector, or with lived care experience, to sign up for an upcoming webinar on its Practical Dementia Resources project.
Hosted by Maureen Cossar and David Marshall from the Health and Social Care Improvement Team, the session will look at how these new resources were developed, demonstrate how to access and navigate the practical content, and show how to share feedback and personal stories.
Attendees will also hear directly from external speakers and frontline staff as they share lived experiences and discuss the practical value of the toolkit in daily practice.
There will also be an interactive Q&A session.
Date: Wednesday 26 August 2026
Time: 11:00-12:00
National Care Service Charter of Rights
The National Care Service Charter of Rights is now live.
The new resource about people’s care-specific rights is available on the Scottish Government website.
The National Care Service Charter of Rights (the Charter) explains people’s existing rights and describes what people should expect from social care, social work and community health support. It also provides information on what people should do if they think their rights are not being met.
To make sure the Charter reaches people who may need to use it, Scottish Government is distributing a Charter resource pack to Care Homes across Scotland over the summer. The pack includes printed copies of the Charter and a summary version, as well as promotional materials such as a poster for display.
The Charter is for:
- anyone accessing or waiting to access care (including children)
- unpaid carers (including young carers)
- welfare guardians and people who hold power of attorney
- anyone else with an interest in the wellbeing of someone receiving support.
The Charter aims to be a useful resource for people who provide care and support and wish to help people to understand and access their rights.
For example the Charter can be used:
- to give people information about their rights
- to support people to give feedback about their care
- to inform conversations, for example during reviews or at times of transition
- to build workforce awareness around rights.
The Charter is available in full on the Scottish Government website, alongside alternative versions and formats.
Share your experiences of using the Charter
Scottish Government is collecting examples of the Charter being used in practice. They would like to hear from people who are using the Charter, in both a professional and personal context, so that they can understand if the Charter is useful and how it is being used.
Please share your examples of using the Charter by e-mailing This email address is being protected from spambots. You need JavaScript enabled to view it.. By doing so, you can help others, and contribute to embedding a rights-based approach to care in Scotland.
Medication support for care at home services
We are pleased to issue guidance in relation to managing medications in a care at home setting.
The quality illustration in our A quality framework for support services (care at home, including supported living models of support) states, ‘people have as much control as possible over their medication and benefit from a robust medication management system that adheres to good practice guidance’. To support providers in demonstrating this we have developed the following statement to clearly set out the expectations for how people should be supported with their medications. We will be producing a practice note to support providers which will be shared in due course.
When people are receiving a care at home service for medication support an assessment of capabilities with medication must be in place. This may be provided by the local authority commissioning the package of care. The assessment will then be used to inform the basis of the personal plan and risk assessment to safely support the person in line with good practice Prompting, Assisting and Administering Medication. Providers can use this tool Medication Support Assessment Tool and Guidance or one of their own (following the same principles) if they need to re-assess a person’s capabilities with medication. This would then inform further decisions to ensure the right care and support package in place.
Latest news from other organisations
Turas Care Management – Why your data matters
Throughout the year and in the winter season ahead, your data submissions play a vital role in ensuring social care services function efficiently to support the people who need it most.
The Turas tool is designed to make your reporting more useful. Did you know that even missing a single return can create gaps in understanding demand across the system? To protect the quality of the data we ask all submitters to complete returns and check the accuracy of their occupancy data, ensuring all fields are completed.
Thank you to all care providers who continue to report their data. The Scottish Government has a regular monthly meeting for Turas users - if you want to find more out about this or anything else, please email This email address is being protected from spambots. You need JavaScript enabled to view it.
Use of AI in social services
The SSSC is developing guidance and training materials to support people working in social work, social care and children and young people services in the safe use of artificial intelligence (AI).
Common AI tools include ChatGPT, Google Gemini, Alexa, Claude and CoPilot and there are others created specifically for the sector, such as Magic Notes.
To do this they need to understand how the sector is using AI and what support they can provide. If you’d like to get involved and share how you are using AI in your service, please complete this short survey.
ARHAI Scotland Guidance staff survey reminder
Antimicrobial Resistance and Healthcare Associated Infection (ARHAI) Scotland, the organisation that produces the infection prevention and control (IPC) guidance for Scotland, are seeking your input into how to develop this guidance, how to communicate changes and what more ARHAI could do to support this.
To help ARHAI understand how the guidance for the National Infection Prevention and Control Manual is used in your practice, please take 10 to 15 minutes to complete this survey and share it with your wider teams. The survey, which closes on 3 August 2026 is available here.
Survey Now Open: Social Care Nursing Workforce
Scottish Care has launched their 2026 Annual Nursing Survey to better understand the current landscape of social care nursing. This is an important opportunity to build a clear, up-to-date picture of the workforce and ensure the realities of the sector are reflected in future planning, policy and support.
They are asking all social care services that employ registered nurses to take part, regardless of role or setting.
Scottish Patient Safety Programme National Learning Event 2026
The Essentials of Safe Care in action – a people-led approach to achieving safe care
Thursday 3 September 2026
Morning (hybrid): 9:45-12:30
The morning plenary will feature keynote speaker Dr Marleen Kunneman, researcher, university teacher and Assistant Professor of Collaborative Care at the Health Campus The Hague (Leiden University Medical Center, Netherlands), and Associate Professor of Medicine at the Knowledge and Evaluation Research (KER) Unit, Mayo Clinic (USA).
Afternoon (workshop): 13:30-15:00 – “Being People-Led in Planning and Delivering Safe Care”
This interactive workshop will explore how a people-led approach strengthens the planning and delivery of safe care by ensuring that people, families, carers and professionals work together as equal partners. Participants will consider practical approaches to embedding meaningful involvement, shared decision making, personalised care and responsive systems that listen to and act on people's experiences and concerns. Through discussion and reflection, participants will gain insight into how a people-led approach can strengthen safety, quality and outcomes across health and social care.
We now publish our provider updates every three weeks and focus our content on Care Inspectorate news and activity. We encourage services to follow us on social media, regularly check our website and the websites of other relevant organisations, to keep up to date with the latest news and guidance.
You are receiving this newsletter as we have an obligation to share relevant information and guidance with you as a registered service with the Care Inspectorate.
Find out more about our work at www.careinspectorate.scot
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