Manage my Service
In August 2026, we will launch Manage my Service, your new dedicated digital portal for managing your interactions with us. This follows the launch of our new website and is the next step in making our digital tools more supportive.
All care service users will be required to log into the new Manage my Service portal using an individual, unique email address. Throughout May, registered care services will receive a link to the Manage my Service User Details Form in an email from This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line “Urgent action needed; unique contact details required”.
You must complete this form to register your Care Service Administrator, frequently referred to as 'Main User' or 'Manager', and any staff who need portal access. Please note: this request is for users at a care service level only, we will be in touch soon with instructions for how care service providers can tell us who they want to be able to administer Manage my Service at a provider level.
If you have already received the Manage my Service User Details Form, or as soon as it arrives, please complete this request by Wednesday 10 June 2026. This is a vital step to ensure your service has access when the portal launches in August.
Share your experience of inspection feedback
We are inviting you to complete our Inspection Feedback Survey to help us understand how feedback is experienced during inspections.
We want to hear about what works well or not so well for you and your service when it comes to receiving feedback.
Feedback happens throughout the inspection. It is based on open, professional discussion between providers, managers, and inspectors. It provides an opportunity to discuss observations and emerging findings, recognise strengths, and identify areas for development. At the end of the inspection, inspectors give formal feedback. They outline the findings and draft evaluations. This is also a chance to ask questions, share more information, and discuss the feedback.
Please answer openly and honestly, we do not ask for any identifying information other than what sector you work in.
Applications now open for our Care Home Improvement Programme
We are inviting care homes for adults and older people in the Highland and Moray areas to apply for the third cohort of the Care Home Improvement Programme (CHIP).
Who: Twenty adult and older people care homes from the Highland and Moray areas.
When: July to November 2026.
Where: Two in-person events in Inverness and four online events on Microsoft Teams.
Participants will undertake an improvement project during the programme, to support improvement in an area that will make a positive impact in their care home. Participants will be allocated an improvement adviser who will provide dedicated support throughout the programme.
New Care Inspectorate website
The new Care Inspectorate website launched and we appreciate your patience while we have undertaken this work.
You can find a short introductory video explaining the features and navigation of the new site.
There is a link on the new site to provide feedback, and we look forward to hearing your thoughts as we continue to enhance our digital presence.
We’d like to thank everyone across the care sector who has contributed to this project. Your time, insights and feedback have played a key role in shaping the new website.
Below is a map of the new site content. If you need help or if there is anything you are unable to find, please email the communications team at This email address is being protected from spambots. You need JavaScript enabled to view it..
Latest news from other organisations
Practice educator funding now available
Qualified social workers in Scotland can now apply for the Practice Educator Fund to help train as a practice educator. The fund offers up to £1,500 towards tuition fees for practice learning qualifications delivered by Scottish universities for the 2026–27. Individuals can apply who have been offered a place on a practice learning qualification and can take time off work where needed and act as a practice educator. Priority may be given to social workers in the third or private sector, independent/self-employed practitioners, people returning to practice and those in remote and rural areas (especially where workplace access to the PDA in Practice Learning is limited). Learn more about the funding and how to apply on the SSSC website.
Leading Well with Copilot: Confidence, Capability and Control
AI tools like Copilot are becoming part of everyday working life but using them well requires more than just access to technology.
This session cuts through the hype to explore what Copilot can genuinely support, where leaders still need to apply judgement, and how to adopt AI in a safe, ethical, and people‑first way. Designed for leaders responsible for digital transformation, service improvement and workforce development, this webinar focuses on practical leadership decisions, not technical detail.
In this session, we will explore:
- what Copilot is, and isn’t
- where Copilot can add value for leaders
- how leaders can support responsible, ethical, and inclusive use
- why data quality, governance and human oversight still matter
- real-life use cases
- how to move teams from curiosity to confident, everyday use.
Date: Wednesday 1 July
Time: 14.00-15.00
Location: Online
Register here.
Information for unincorporated charities: employing staff, owning property and considering incorporation
If a charity is unincorporated and employs staff or owns property, there can be
risks for the charity trustees. Charity trustees are the people with overall
responsibility for the control and management of the charity. In many
unincorporated charities, trustees may be referred to as the management
committee or committee members. Read more here.
We now publish our provider updates every three weeks and focus our content on Care Inspectorate news and activity. We encourage services to follow us on social media, regularly check our website and the websites of other relevant organisations, to keep up to date with the latest news and guidance.
You are receiving this newsletter as we have an obligation to share relevant information and guidance with you as a registered service with the Care Inspectorate.
Find out more about our work at www.careinspectorate.scot
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