It is our expectation that people who use services can see their friends and family at any time and without restriction.
We are receiving concerns about booking systems that some services are now operating and that are restricting the times when friends and family can visit. Families are telling us that some services request 72 hours’ notice before a visit, and some visits are being time limited.
While we understand that a booking system may be required during an outbreak, this should be in place for the shortest possible time. Booking systems should not be required to visit people who live in care homes except when the service has an outbreak.
A few changes to visiting can make all the difference and we are here to help. If you want to discuss visiting or your home’s situation, please contact your inspector who will provide support and advice.
We heard from a care home manager about the positive improvements to visiting they were able to make.
The above information is from a Care Inspectorate email dated Thu 28/04/2022
Find out more about our work at: www.careinspectorate.com