Manage my service
Later this year, we will launch Manage my Service. This single online portal will replace eForms and the Care Inspectorate's Digital portal, allowing care services and providers to manage all interactions with us in one place.
We recently contacted registered care providers to request user details for provider-level access to Manage my Service. As a reminder, this applies to all registered providers with an active Service Provider (SP) number, even if you only operate a single service. This is separate from the request sent to care services in May/June for service-level users.
Action required for provider-level access
Any providers registered with us, with an active SP number, that have not yet provided us with user details for Manage my Service should do so here.
Once you have completed the form, no further action is required at this stage.
Need help?
For the latest information about Manage my Service, visit our webpage: Manage My Service - Digital Transformation | Care Inspectorate | Care Inspectorate
If you have a question about submitting your provider details and cannot find the answer on the ‘Care Providers’ section of our Manage my Service FAQs webpage, please contact our Contact Centre:
Email:
Telephone: 0345 600 9527
Opening hours:
- Monday, Tuesday, Thursday and Friday: 09:00 to 16:00
- Wednesday: 09:00 to 14:00
For general Manage my Service questions, please continue to use the webpage and FAQs as the primary source of information. New guidance and support materials will be published there as we move closer to the launch of Manage my Service.
The above information is from a Care Inspectorate Newsletter Provider update for adult and older people's services from the Care Inspectorate Thu 10/9/2026